Privacy Policy


Transnational Academic Group (hereafter known as ‘TAG’) shares your concern about the protection of your personal information online. This policy describes how we collect and use your personal data during your use of TAG or its University-partner branded websites (,, in accordance with the General Data Protection Regulation (GDPR) and Protection of Personal Information Act (POPIA) related Ghanaian, UAE, UK, South Africa and Australian data protection legislation. By using these websites, you are consenting to our collection and use of information in accordance with this Privacy Policy. It is your responsibility to review this policy carefully before browsing and/or providing any personal data through our sites.

Your use of this site signifies your agreement to this privacy policy.


Where we refer in this policy to your ‘personal data’, we mean any recorded information that is about you and from which you can be identified. This may include, but is not limited to, your name, email address, home address, phone number and credit card information. It does not include data where your identity has been removed (aggregate and anonymous data).

Aggregate and Anonymous Data: Aggregate and anonymous data is information collected automatically through the operation of the Site (“AA Data”).

Where we refer to the ‘processing’ of your personal data, we mean anything that we do with this information, including collection, use, storage, disclosure, deletion or retention.

Who is using your personal data?

Transnational Academic Group is the “data controller” for the information that we collect when you visit any of our websites. This means that we can decide how to use data and are responsible for looking after it in accordance with the legislations mentioned in the introduction section.

Access to your personal data within Transnational Academic Group will be provided to those staff who need to view it as part of their work in connection with the operation of the websites, the organisation, and our university partners.     

Please read the following carefully to understand our practices regarding your personal data and how we treat it.

Collection of user data

We will automatically collect, store, and use the following categories of data when you browse and search our site:

  • technical information, for example, the type of device (and its unique device identifier) you use to access our site, the Internet Protocol (IP) address used to connect your device to the Internet, your login information (if applicable), browser type and version, time zone setting, browser plug-in types and versions, operating system, mobile network information and platform; and
  • information about your visit to our site including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), pages you viewed, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We will also collect data that is provided to us by you when you opt to receive information from any of our websites. For example when you register for more information, including without limitation, to become a request information, submit an application, subscribe for newsletters; register for services such as chat rooms or message boards; participate in chat rooms, webinars, blogs or other user forums; respond to polls or surveys; register for contests and other promotional opportunities; or seek help from our customer service or admissions departments.

Cookies and similar technologies

All of our websites use ‘cookies’. A cookie is a small file of letters and numbers that we place on your computer or mobile device if you agree. These cookies allow us to distinguish you from other users of our websites, which helps us to provide you with a good experience when your browse our sites and enables us to improve our websites.

Types of Cookies we use:

Like many sites, we use “cookies” or other similar technologies to collect AA Data. A cookie is a small data file that writes to your hard drive for record keeping purposes when you visit the Site. Cookies allow the Site to measure traffic activity on the Site and to improve your user experience, for example by remembering your passwords and viewing preferences, allowing you to visit “member only” portions of the Site without re-registering, and tracking the progress and number of entries in activities that require registration or entry, such as contests. Similarly, if you have asked us to send you information about upcoming eventsand promotions, using cookies we collect information about which Site pages you have visited and in what order (“Clickstream Data”) that may allow us to narrow or limit the materials provided to you based on your prior online activities or preferences. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent, but it is possible that some parts of the Site will not function properly if you do so.

The following types of cookies are used:

  • Strictly necessary cookies– these are essential in order to enable you to move around the website and use its features. Without these cookies the services you have asked for, cannot be provided.
  • Performance cookies– these cookies collect information about how visitors use a website, for instance which pages visitors go to most often. We use this information to improve our websites and to aid us in investigating problems raised by visitors. These cookies do not collect information that identifies a visitor.
  • Functionality cookies– these cookies allow the website to remember choices you make and provide more personal features. For instance, a functional cookie can be used to remember the volume you prefer to use when watching videos on our websites. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
  • Targeting cookies –these cookies are used to deliver adverts more relevant to you and your interests. They collect information about your browsing habits. We use targeting cookies to study the information on your visit so that we can make our advertising more relevant to you when you are browsing the web.

In addition, we may use a service that collects data remotely by using so-called “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “Pixel Tags”) embedded in the Site’s content. A Pixel Tag is an electronic image, often a single pixel (1×1), that is ordinarily not visible to Site visitors and may be associated with cookies on the visitors’ hard drives. This information is anonymous data.

Our use of your data

We process your data for purposes arising from your use of the website, for example, to ensure we understand who uses our site and how our site is used and to improve our site and ensure it is secure. This processing occurs because it is necessary to meet our legitimate interests in operating and improving the website, analysing its use, and ensuring its security.

We will only use your data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another related reason and that reason is compatible with the original purpose.For example, if you provide Personal Data to become a user, to request information, to apply for a program, register for a newsletter, or to enter a contest, we will use it to register you for or provide you with those services. We may also use your Personal Data to provide you with information about features, services, eventsand other offerings that may be of interest to you. We also may send information or offers to selected groups of Site users on behalf of other businesses.When we do this, we do not give those businesses your name or address.Under certain circumstances (for example if you win a contest) we may post your Personal Data on the Site. We will notify you of this possibility when you provide the Personal Data and, if possible, when the Personal Data is posted.

Cookies and similar tools may be used to relate your use of the Site and AA Data to Personal Data obtained from you. If any AA Data is linked with Personal Data, the linked AA Data will then be treated as Personal Data.

AA DATA: We may also use Personal Data in aggregate form for purposes of research or analysis. In order to better understand and serve the users of the Site and Other Services, TAGoften conducts research on its customer demographics, interests and behaviour based on Personal Data we gather. Although this aggregated data may be based in part on Personal Data, it does not identify you personally. TAGmay share this type of AA Data with a variety of third parties, including its affiliates, agents, and current and prospective business partners.

We may use AA Data collected from the Site for site administration, advertising and promotional purposes, and we may share such information with various affiliated and unaffiliated entities for such purposes. For example, IP addresses are used for the purposes of system administration and to provide AA Data to advertisers about the volume of use on the Site, and Clickstream Data and demographic AA Data may be shared with our advertisers and business partners. We may also enter into agreements with outside companies that possess technology that allows the Site to customize the advertising and marketing messages you receive on the Site. This data (including Clickstream Data about your activities on our Site) may be shared with these companies for this purpose.

Sharing your data with affiliates

Personal Data collected by this Site may be shared with our affiliates which include other entities owned or controlled by TAGor its parent companies. We reserve the right to share both Personal Dataand AA Datawith our affiliates. If you do not want us to share your Personal Data with our affiliated companies for their marketing purposes, you may opt-out of such sharing by contacting us at [email protected].

Sharing your data with third parties

We may share your personal data with third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our site terms of use to protect the rights, property or safety of our site, our users, and others.

Where we store or use your data

We store data collected by the website electronically. It is stored on our secure servers and/or in our premises.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of data transmitted to the website and any transmission is at your own risk.

Third party websites

If you follow a link to our websites from third party websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Retaining your data

We will only retain you data as long as we need it to fulfil our purposes, including any relating to legal, accounting, or reporting requirements.

Your rights

Under certain circumstances, by law you have the right to:

  • Request access to your data. This enables you to receive a copy of your data and to check that we are lawfully processing it.
  • Request correction of your data. This enables you to ask us to correct any incomplete or inaccurate information we hold about you.
  • Request erasure of your data. This enables you to ask us to delete or remove your data under certain circumstances, for example, if you consider that there is no good reason for us continuing to process it.

Depending on the circumstances and the nature of your request, it may not be possible for us to do what you have asked, for example, where there is a statutory or contractual requirement for us to process your data and it would not be possible to fulfil our legal or contractual obligations if we were to stop. 


Changes to this privacy policy

This policy will be reviewed on a biennial (every other year) basis and will be amended as per the needs of Transnational Academic Group and the law. From time to time, we may revise this Privacy Policy to reflect industry initiatives, changes in the law or technology, or changes in our practices regarding information collection and use. If we make revisions to the way we collect or use Personal Data, we may provide notice of those changes by either: (1) announcing the change on the home page of the Site or (2) taking such other action as we deem appropriate under the circumstances, including without limitation, posting the revised draft of this Privacy Policy on the Site. Any changes to this policy will become effective upon posting of the revised Privacy Policy on the Internet, accessible through the Site. By continuing to use the Site following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or in part, please do not continue using this Site.