Offshore Officer – Student and Academic Services (Based in India)

POSITION SUMMARY

The Offshore Officer – Student and Academic Services provides integrated administrative support across student admission, enrolment, and academic support services. The role ensures accurate and efficient admissions onboarding, enrolment management and data entry of students in line with university requirements and regulatory compliance to ensure a high-quality student experience.

RESPONSIBILITIES

Student Services & Administration

• Assess student applications, verify documentation for accuracy and completeness, generate offer letters, and maintain accurate records in student management systems.
• Support enrolment processes, including admitting students, unit selection, study plans, and census compliance.
• Act as a backend point of contact for student academic and administrative enquiries.
• Liaise with internal departments (Admissions, Finance, IT, Visa Services, HR) to resolve student academic issues efficiently.
• Prepare official student documentation such as verification letters, transcripts, and completion certificates.
• Maintain accurate student data for regulatory reporting (e.g., KHDA/CHEDS requirements).
• Ensure compliance with institutional policies, academic regulations, and external regulatory bodies.
• Support reporting requirements, audits, and quality assurance processes across student and academic services.
• Any other responsibilities within the Student and Academic Services department assigned from time to time.

RELATIONSHIPS

• Work closely with the onshore Student and Academic Services Team and Student Recruitment Team.

QUALIFICATIONS AND SKILLS

• Bachelor’s degree in any field.
• Strong organisational and multitasking skills with high attention to detail.
• Excellent communication and stakeholder management abilities.
• Ability to quickly learn and understand student and learning management systems (e.g., S1, Canvas, Blackboard).
• Ability to manage competing priorities in a fast-paced academic environment.
• Problem-solving mindset with a proactive and student-centered approach.

LOCATION AND WORK ENVIRONMENT

• This position is a fully remote role based at the offshore location.

 COMPENSATION AND BENEFITS

• Competitive compensation package aligned with the industry standards are the relevant offshore location.
• Annual leave in line with company policy.

COMPANY DESCRIPTION

Transnational Academic Group (TAG https://transnationalacademicgroup.com/), established in 2007, specializes in providing private higher education and professional education in the Middle East and Africa. TAG’s education holdings include Curtin University Dubai, Lancaster University Ghana, and TAG International College Nigeria, ABN Training Institute South Africa, and TAGmyFuture. The group focuses on developing human capacity in emerging markets through its university partnerships, international colleges, and training institutes by offering a range of academic and professional pathway, undergraduate, and postgraduate programs across the disciplines of business, information technology, engineering, law, psychology, health sciences, and media. Its mission is centered on offering high-quality, career-focused education to foster the development of individuals who can contribute positively to their communities and nations.

Curtin University Dubai, a global campus of Curtin University Australia, was established in collaboration with TAG in 2017. It is recognized for its innovative approach to education, focusing on high-impact research and strong industry partnerships, which are designed to prepare students for future job markets.

Curtin University is ranked 183rd globally in the QS World University Rankings 2024 and continues to be positioned in the top 1% of universities globally according to the Academic Ranking of World Universities (ARWU) 2023 and Times Higher Education Ranking 2023. The Dubai campus is also 5-star rated by the QS Knowledge and Human Development Authority Education Classification Rankings.

The Dubai campus offers a diverse range of programs in areas such as Engineering, IT & Computing, Business & Management, and Health Sciences, each tailored to meet the demands of global and local markets. Additionally, the campus is a vibrant hub for student life, offering various clubs, societies, and a range of support services to enhance the student experience and foster community engagement. The university emphasizes personal attention to students, boasting an impressive graduate placement rate of 95% as of March 2024, highlighting its commitment to producing industry-ready professionals.

Curtin University Dubai values community engagement, forming strong ties to local and international communities through various initiatives. This engagement not only enhances the student learning experience but also contributes to societal development.