Junior Admissions Officer – Curtin University Dubai

POSITION SUMMARY

The Junior Admissions Officer supports the Admissions & Recruitment team in delivering a high-quality admissions experience for prospective students throughout the enquiry, application, offer, and enrolment journey. The role is responsible for managing enquiries, maintaining accurate CRM records, supporting application processing, conducting follow-up activities, and assisting with recruitment events and campus engagement initiatives. The position operates under close supervision and contributes to the achievement of departmental enrolment objectives through responsive customer service, accurate administration, and effective student support.

RESPONSIBILITIES

Student Enquiries and Customer Service

• Act as a first point of contact for prospective students and parents via phone, email, CRM, WhatsApp, virtual channels, and in-person interactions.
• Provide accurate information regarding programmes, admission requirements, application procedures, scholarships, enrolment timelines, and student services.
• Respond to enquiries within established service standards and ensure timely follow-up.
• Deliver a professional, student-focused experience throughout the admissions process.
• Escalate complex admissions, visa, academic, or compliance-related queries to the appropriate team member.

 CRM and Application Management

• Maintain accurate and up-to-date records in the CRM system.
• Process student applications and supporting documentation in a timely manner.
• Monitor application progress and follow up with applicants regarding outstanding documents and admission requirements.
• Ensure application records are complete, accurate, and compliant with university policies and procedures.
• Track application status changes and maintain pipeline accuracy.
• Identify inactive or incomplete applications and conduct follow-up activities to support conversion.

 Admissions and Enrolment Support

• Assist prospective students through the application and enrolment process.
• Support offer acceptance, deposit collection follow-up, and registration activities as required.
• Coordinate with internal departments including Student Services, Finance, Academic Services, and Marketing to facilitate student progression.
• Support intake preparation activities and admissions administration processes.

Event Participation and Outreach Support

• Represent the university at open days, exhibitions, information sessions, campus tours, school visits, and recruitment events as assigned.
• Support event preparation, attendee registration, lead capture, and post-event follow-up.
• Engage with prospective students and parents during recruitment events to provide programme and admissions information.
• Ensure all event-generated leads are accurately recorded and followed up through the CRM.

Reporting and Data Management

• Prepare accurate daily, weekly, monthly, and intake-based activity reports.
• Maintain records relating to enquiries, applications, offers, deposits, and enrolments.
• Support data collection and reporting requirements for admissions and recruitment activities.
• Contribute to maintaining data accuracy and consistency across admissions systems.
• Assist with pipeline tracking and admissions performance reporting.

Compliance and Quality Standards

• Adhere to university admissions policies, procedures, and service standards.
• Ensure confidentiality and appropriate handling of applicant information.
• Maintain compliance with applicable regulatory and institutional requirements.
• Demonstrate professionalism, integrity, and accountability in all interactions.
• Support continuous improvement initiatives within admissions processes and student service delivery.

 RELATIONSHIPS

• Work closely with the Admissions and Recruitment Manager/ Head of Admissions
• Support student-facing admissions activities, delivering high-quality customer service throughout the enquiry, application, and enrolment process.
• Collaborate closely with internal teams, including Marketing, Student Services, and Finance, to ensure a seamless and positive applicant and student experience.

QUALIFICATIONS AND SKILLS

• Bachelor’s degree in Education, Business, Marketing, or a related discipline.
• 0-2 years of experience in student recruitment and admissions, preferably within a higher education environment.
• Demonstrated experience supporting domestic recruitment activities, including lead management, application processing, conversion follow‑ups, and enrolment support.
• Hands‑on experience using CRM systems, managing enquiries and applications, maintaining pipeline accuracy, and updating recruitment data and reports.
• Working knowledge of domestic recruitment channels, including schools, counsellors, outreach activities, education fairs, events, and feeder institutions.
• Sound understanding of admissions criteria, documentation requirements, and local regulatory considerations relevant to domestic students.
• Strong communication and interpersonal skills, with the ability to engage effectively with students, parents, counsellors, and internal stakeholders.
• Well‑organised, detail‑oriented, and able to manage multiple tasks and deadlines in a fast‑paced recruitment environment.

LOCATION AND WORK ENVIRONMENT

• This position is a full-time on-campus role.
• Flexibility for remote work based on operational requirements and approved workloads.
• The role includes offsite and cross campus university engagement opportunities such as conferences, meetings, and industry partnerships

COMPENSATION AND BENEFITS

• Competitive compensation package aligned with the industry.
• Freezone company sponsored visa.
• Health insurance with a quality provider under the company’s group medical policy.
• Annual air ticket after the completion of one year
• Annual leave and Public Holidays as per the UAE Labour Law.
• Gratuity and end of service benefits as per the UAE Labour Law.
• Transport services or transport reimbursement if travelling is required offsite.
• Staff discounts on university programs and university’s short courses.

Company Description

Transnational Academic Group (TAG https://transnationalacademicgroup.com/), established in 2007, specializes in providing private higher education and professional education in the Middle East and Africa. TAG’s education holdings include Curtin University Dubai, Lancaster University Ghana, and TAG International College Nigeria, ABN Training Institute South Africa, and TAGmyFuture. The group focuses on developing human capacity in emerging markets through its university partnerships, international colleges, and training institutes by offering a range of academic and professional pathway, undergraduate, and postgraduate programs across the disciplines of business, information technology, engineering, law, psychology, health sciences, and media. Its mission is centered on offering high-quality, career-focused education to foster the development of individuals who can contribute positively to their communities and nations.

Curtin University Dubai, a global campus of Curtin University Australia, was established in collaboration with TAG in 2017. It is recognized for its innovative approach to education, focusing on high-impact research and strong industry partnerships, which are designed to prepare students for future job markets.

Curtin University is ranked 183rd globally in the QS World University Rankings 2024 and continues to be positioned in the top 1% of universities globally according to the Academic Ranking of World Universities (ARWU) 2023 and Times Higher Education Ranking 2023. The Dubai campus is also 5-star rated by the QS Knowledge and Human Development Authority Education Classification Rankings.

The Dubai campus offers a diverse range of programs in areas such as Engineering, IT & Computing, Business & Management, and Health Sciences, each tailored to meet the demands of global and local markets. Additionally, the campus is a vibrant hub for student life, offering various clubs, societies, and a range of support services to enhance the student experience and foster community engagement. The university emphasizes personal attention to students, boasting an impressive graduate placement rate of 95% as of March 2024, highlighting its commitment to producing industry-ready professionals.

Curtin University Dubai values community engagement, forming strong ties to local and international communities through various initiatives. This engagement not only enhances the student learning experience but also contributes to societal development.